Terms and conditions

Buyer's obligations

The Customer is strictly prohibited from providing false and/or fictitious data in the registration procedure necessary to activate the procedure for the execution of this sales agreement and the related further communications; the personal data and the e-mail address must be exclusively the real personal data.

In the case of orders placed through the shop.bersano.it website, the information contained in the General Conditions of Sale must be viewed and accepted by the Customer before sending the purchase order.

Acceptance will take place by marking the appropriate space on the site. Without this, the order cannot be executed.

The sale of wine and alcoholic products is prohibited to minors according to the law of 08 November 2012 which implemented the decree law of 13 September 2012 No. 158 the sale of alcoholic products is prohibited to minors, therefore the user declares to be of age according to the legislation applicable to the latter. The user also declares that whoever receives the alcoholic product will be of age according to the legislation applicable to the latter.

Delivery failure

For delivery, the presence of the customer or his representative is required at the address indicated on the order. If the customer or the person in charge is not present or insolvent, the customer will be charged (even on subsequent expenses) for the cost of delivery, any stocks and that of the products that can no longer be sold to third parties.

Shipping methods

The shipping methods for those placing a direct order with Bersano Vini srl will be by express courier using the best national and international couriers: BRT, GLS, DHL, SDA, Fedex and UPS. In order to guarantee a shipping service with tracked express courier and with the best value for money, the shipping offered is standard, which develops as follows:

  • Within 24-48 working hours from the order, at our warehouses, the shipping service will send you by e-mail a link to access the tracking of the shipment so that you can get real-time updates on the

Although Bersano Vini srl provides your telephone number to the shipper to contact you, we cannot guarantee that this will happen since the shipping service is external to our systems and does not depend directly on us. For these reasons, telephone contact will only take place at the discretion of the driver who will physically take care of the delivery.

In Italy, deliveries can be made within a week of receiving the order. In the event of problems for which delivery times should be lengthened, the Customer Service of Bersano Vini srl will inform the customer well in advance via the email address wine@bersano.it

Shipping fees

The shipping cost is free throughout Italy.

Terms of payment

The payment methods for those who place a direct order will be:

  • Credit card

Bersano Vini srl reserves the right to take the appropriate actions for the collection of the credit, including giving a mandate for recovery to specialized companies, charging default interest, charging legal fees, changing the payment conditions. It is understood that the delivery of the products will be subject to payment by the Customer of the relative price in the manner made available by Bersano Vini srl.

Back-order orders (inventories)

Bersano Vini srl will handle any requested products, not immediately available in the warehouse (back-order), with absolute priority, to reduce waiting times to a minimum. For greater transparency, the actual availability of the goods is already indicated when browsing the www.shopify.com site.

Delivery will take place in a single solution : before sending the order, the Customer can decide whether to continue with the purchase (and therefore wait for the complete availability of the goods in our warehouse) or to remove these unavailable products from the cart.

Returns management and right of withdrawal

Article 1 : Right of Withdrawal

Pursuant to Legislative Decree 206/2005 and subsequent amendments, concerning the protection of consumers in contracts concluded at a distance, Bersano Vini srl informs the Customer of the following:

  • a) the Customer can exercise the right of withdrawal within 14 days of receipt of the ordered goods for any reason, without the need to provide explanations and without any penalty;
  • b) the right of withdrawal can only be exercised by the Customer who purchases the goods for purposes unrelated to his economic and working activity, providing his Tax Code and not the VAT number for invoicing;
  • c) the right of withdrawal must be exercised by the Customer, within the term referred to in point a), by communicating to Bersano Vini srl by email to wine@bersano.it or by calling +39 0141

The right of withdrawal is excluded in the following cases, pursuant to art. 59 legislative decree 21/2014:

  • order of sealed Products that are not suitable for being returned for hygienic or health protection reasons or that have been opened after delivery.
  • Content of the declaration of withdrawal

The declaration of withdrawal communicated by the customer must necessarily contain:

  • a) the clear and precise reference to the order for which you wish to exercise the withdrawal;
  • b) the express declaration of the Customer's will to withdraw in whole or in part from the purchase contract;
  • c) the description and code of the products to which the intention to withdraw refers;
  • d) in the event of a refund by bank transfer, the bank details relating to the current account where the Customer intends to receive the relative refunds.
  • Notice of withdrawal

The Customer may exercise the right of withdrawal by sending a specific declaration to Bersano Vini srl by email to wine@bersano.it or by calling 0141 720211

  • Customer obligations

The Customer undertakes to preserve and keep the products for which he intends to exercise the right of withdrawal with the diligence of the good father of the family, keeping them intact in the appropriate original packaging together with all the accessories and documentation with which they are accompanied.

  • Return of goods

The Customer undertakes to return the products for which the right of withdrawal has been exercised no later than 15 days from the communication of his intention to withdraw. The products must be shipped to the operational headquarters of the Selling Company, i.e. at

Bersano Vini srl, Piazza Dante 21, Nizza Monferrato (AT), VAT number 01378810053

The return of products that are not intact, damaged or missing components and/or accessories, including documentation, will not be accepted by the Selling Company, which will return the goods to the Customer with additional transport costs. In these circumstances, the Customer will not be able to exercise the right of withdrawal.

  • Reimbursement

Bersano Vini srl will, within 14 days of receipt of the goods at the warehouse located in Piazza Dante 21, Nizza Monferrato (AT) under the terms and conditions set out above, reimburse the Customer for the value of the products for which the right of return, including any shipping costs. The shipping costs for the return are entirely borne by the customer.

The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In the event of a bank transfer, it will be the Customer's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

  • Damage and deterioration

Under no circumstances may the Customer exercise the right of withdrawal if the goods are damaged and/or deteriorated. If the product you want to return has already been consumed/partially consumed, or opened or in any case no longer eligible for sale, it will not be accepted as a type of return.

Article 2 : Return

Refund guarantee or free replacement of defective products or products that do not correspond to the requests.

No claim can be taken into consideration after 14 days from receipt of the goods and if the material is not returned in its original packaging. Should these requirements fail, the goods will be returned to the sender carriage forward. Pursuant to Presidential Decree no. 472 of 08/14/96, the returned material must necessarily be accompanied by a transport document containing the number and date of the document relating to the disputed product. For anything not expressly provided for in these general conditions, the provisions of the Civil Code will apply. Bersano Vini srl reserves the right to make any changes to the original commercial proposal without any commitment or notice.

Storage conditions

Incoming and outgoing material from the EDL srl warehouse follow the FEFO (First Expired First Out) logic so as to control and guarantee the freshness of the products. The whole

warehouse is fully air-conditioned, to ensure adequate storage conditions for the products handled. The temperature is controlled according to the terms of the law or on the indications of the manufacturers. The utmost attention is paid to the state of conservation of the products both during storage and during shipment.

Packaging characteristics

The products will be packed and shipped with the utmost care and safety, using the airbag system, respecting the environment and hygiene. In this way the package travels safe and well protected and will not generate the classic mess created by polystyrene or paper. Furthermore, the swollen cushions can be reused numerous times and during disposal they will only occupy 1% of their initial volume.

Goods control

The Customer and/or the person in charge of the collection of the goods will be required to check, at the time of delivery and in the presence of the carrier, the integrity of the packages delivered and the relative number, reporting in writing any discrepancies in the number and/or integrity of the packages in the appropriate space reserved in the transport document (DDT) which will remain with the carrier duly signed. Once this is done, the Customer must contact Bersano Vini srl to report any problems within 10 days of delivery.


  • The images of the products and the information contained in the information sheets correspond to the real characteristics of the products.
  • The photographs presenting the products and the technical data sheets will not be an integral part of the contractual framework and cannot in any case be considered as the responsibility of Bersano Vini srl.
  • The products will not be supplied in
  • The Customer will be responsible for choosing the products
  • The information provided on or through this site should be used for general information purposes only and not as a substitute for any form of
  • Decisions based on this information are made by the user at his own risk and for his own account. No rights can be derived from the information contained on this site.
  • Bersano Vini srl provides information

Payments in electronic form

Payments made by credit card will be made through a secure connection, relying on the Visa , Mastercard service. The Customer will pay for the purchases with the Credit Card without sharing the financial information with Bersano Vini srl which therefore cannot be held responsible for any fraudulent use of the card in question. For any information visit www.visa.com, www.mastercard.com.

Problems navigating the site

The Customer must autonomously equip himself with equipment and programs suitable for connection to the Internet. If the Customer is no longer able to view part or all of the shop.bersano.it site, no charge or liability can be attributed to Bersano Vini srl. Bersano Vini srl does not guarantee that the site shop.bersano.it will function without errors or interruptions. Uses of this website that could prevent its use by other Internet users, impair its functionality and/or affect the information provided on or through the site or the underlying software are prohibited. Bersano Vini srl will not be held responsible for any damage, direct or indirect, deriving in any way from access to this site and/or (from the use of) information provided on the site or through it. Bersano Vini srl reserves the right to modify the information provided by the site shop.bersano.it or through it, including the terms of this disclaimer, at any time and without notice. Bersano Vini srl will not be held responsible for the content of external websites that have a link to this site or that refer to this site.


The parties will have the right to terminate the order contract with immediate effect in the event of non-fulfilment, even partial, of the obligations arising on the part of the counterparty by means of written communication to be sent to the same by registered letter AR Bersano Vini srl also reserves the right to refuse any other subsequent order by the defaulting Customer, also reserving the right to take legal action to protect his rights.

Major force

Bersano Vini srl will not be held responsible towards the Customer for delays or failure to perform contractual obligations caused, directly or indirectly, by force majeure events beyond its control, such as for example: natural phenomena of particular intensity, war events, strikes, unforeseen restrictions ordered by the authorities, etc. In such cases, the interested party will promptly notify Bersano Vini srl of the event. In any case of force majeure, the parties will be entitled to cancel the order contract or request its execution within a term to be fixed.

Limitations of Liability

Bersano Vini srl assumes no responsibility for disservices attributable to force majeure which prevented, in whole or in part, the execution of the sales agreement within the agreed times

Bersano Vini srl will not be liable to any party for damages, losses and costs incurred as a result of the non-execution of the sales agreement for the reasons mentioned above, or for damages, losses and costs incurred as a result of use or the impossibility of using the products purchased, the Customer having the right only to a possible refund of the price paid, excluding any shipping costs.

Bersano Vini srl cannot be held responsible for the loss or damage suffered by the Customer due to delays, slowdowns and interruptions of the electronic commerce service, if these events do not depend on his own conduct or are caused by the malfunctioning of the telecommunications services.

Bersano Vini srl cannot be held responsible for delays in the execution of the purchase order or for the non-execution of the same, if such situations were caused by impediments beyond its control.

The description of the products on the site is for purely commercial purposes and does not imply any acknowledgment and certification of the real effectiveness of the products. Furthermore, Bersano Vini srl does not guarantee the real validity and usefulness of the products on the site and therefore cannot be held responsible for the non-occurrence of the effects indicated in the descriptions and/or on the packaging. Bersano Vini srl is not responsible for damages caused by the improper use of the products on the site.

Suspension of service

Bersano Vini srl reserves the right to suspend the visibility of the site in all or even only in part of its functions in relation to all the needs connected to the efficiency and safety of the same. In these cases Bersano Vini srl, except for reasons of particular urgency, will notify the customers by any means deemed appropriate and as soon as possible.

Jurisdiction and Governing Law

The sales contract between Bersano Vini srl and the Customer is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this remote sales contract, the territorial jurisdiction will be exclusively that of the Court of Alessandria.

Acceptance of the General Terms and Conditions of Sale

By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General Terms and Conditions of sale and payment. Therefore, pursuant to articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read the above General Terms and Conditions of Sale in all its points and, after careful re-reading, to expressly accept all points.